Refund policy

FLORD Return Policy

At FLORD, we back our quality and want you to be stoked with your order. If something’s not right — whether it’s our fault or you just ordered the wrong size — we’ve got your back.

✅ We Accept Returns If:

• You received the wrong item or size

• The product arrived damaged or defective

• You ordered the wrong size and want to swap it

Returns must be initiated within 7 days of receiving your order.

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📦 Conditions for Return:

To be eligible for return:

• Item must be unworn, unwashed, and in resellable condition

• Tags must still be attached

• Must be returned in original packaging

We do not accept returns for change of mind.

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💸 Return Shipping Costs:

Return shipping is the customer’s responsibility unless the return is due to a manufacturing error or something on our end.

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🔁 Refund Method:

Once we’ve received and inspected your return, we’ll issue store credit.

No credits will be processed until the product is back in our hands and approved.

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🚫 Non-Returnable Items:

• Items that have been worn or washed

• Items without tags or original packaging

• Items returned after the 7-day window

• Sale or clearance items

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📲 How to Start a Return:

To request a return, hit us up via:

• Instagram DM: [@flord.au]

• Email: [flord.melb@gmail.com]

Include your order number and a quick explanation. We’ll get back to you as soon as possible

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🌏 Returns Are Australia-Only (For Now)

We currently only accept returns within Australia.